Business Process Analysis Questionnaire (BPAQ)

Process improvement starts first with defining and understanding how the process works, so whether you’re interviewing process participants, holding a process improvement workshop or simply observing a process, this questionnaire provides 35 key questions for arriving at a comprehensive description of a business process (As-is) and identifying which improvements should be made to implement the revised (To-be) process.

Includes:

- A Response/Requirements Tracking Sheet

- 35 process elements to define

- Process Improvement Action Plan Template

- Usage Guide

- Helpful links on Business Process Management (BPM)

- Product updates when new versions are released